Motorhome & Campervan Hire FAQ's
All our motorhomes are under 3500kg in weight so can be driven on a standard licence.
Drivers must be between 25 & 70 and have held a full licence for more than 2 years. (It may be possible to insure drivers up to the age of 73 with a referral from our insurers, please ask us)
We can accept up to 6 points spread over 2 offences.
Yes fully comprehensive insurance is included in your rental. However you are responsible for the first £1250 of any damage to the vehicle as this is our insurance excess cost .
We will require a copy of your drivers licence , a DVLA check code and 2 forms of address identification which must show the drivers name and address & be dated within 90 days. The address ID must match the address on your licence.
You will need to leave a £1250 damage deposit on either a credit or debit card when picking up your motorhome , We do offer an insurance waiver to reduce this amount to £500 at a cost of £15 a day. There are also a number of third party companies such as Questor who offer a policy to cover any deposit we have to withhold usually with an excess of around £350. If you do choose to take out a third party policy we still need to hold a £1250 deposit.
We are happy to accept one well behaved dog in our Casseopia motorhome only. We charge an £50 additional cleaning fee to bring your four legged friend along.
Booking & Cancellations
Please book on line if you can, if you have any problems please call or e mail and we can take a booking over the phone. When making a new booking you will need to pay a £200 booking deposit with the balance been due 6 weeks before your rental commences.
At the time of booking a non refundable £200 booking deposit is taken. Balances are due 6 weeks before rental and between 6 weeks and 2 weeks we will refund 50% of the total booking.. Any cancellation under 2 weeks will be 100% of the booking, We will be happy to try and move your dates if its possible . We advise taking out holiday insurance to use in the event of you having to cancel your holiday.
If the government impose any travel restrictions which will prevent you from taking your motohome holiday you can either change the dates of your holiday or get a full refund.
We are just a small company operating on Fridays and Saturdays for weekly bookings, and the system just allows bookings to be made on these days. If you wish to make a booking outside these days or for a longer period, please contact us to see if we can help.
Bedding & Towels
Bedding is not included in your rental, but you can hire it for an additional charge. Mattress protectors are provided and changed on each turnaround . All beds are double except the Cygnus which has 1 double bed and 2 single beds.
Towels are not provided in your rental and you are not able to hire them from us. We recommend microfibre quick drying towels.
Yes you can leave you car with us free of charge in a secure outdoor parking area for the duration of your holiday. We also have a limited amount of secure indoor parking available which is chargeable . We accept no responsibility for any cars left with us .
The motorhome will be handed over to you full of fuel, and you are asked to return it full.
Expect to get around 30 miles to the gallon..
Driving the motorhome
We recommend that you stay in a campsite with the motorhome, this allows you to service it responsibly (empty grey and back waste, fill up with water). You will also be able to “hook” up to an electric supply . If you choose not to stay on a campsite then you will be self sufficient using the leisure battery and gas.
No all our motorhomes are very straight forward to drive and can be driven on a normal licence, We do ask that you always ensure someone gets out and helps you when you are reversing and manoeuvring and to always follow the provided check list before setting off. Plan your trip so you arent’t rushing and driving tired, as the single track roads can be tiring to drive for long periods.
No, our insurance does not cover us to take the motorhome into Europe or Southern Ireland.
We have a full breakdown recovery service
All our motorhomes are either 2021 or 2022 models.
All our motorhomes have a very efficient Truma boiler systems fitted ,which provides heat and hot water. If you are hooked up on a campsite your boiler can work from the mains if not it will use gas.
We will send you a detailed information pack before your rental which includes videos of how everything works, When you pick up the vehicle we will run through everything again to ensure you are happy before you leave. We are fully contactable by phone or text should you need any assistance at any point during your trip. There are also information manuals in the motorhome.
No its very difficult to find a motorhomes with Isofix fitted due to seating areas often been made into beds. However baby and children car seats fit easily using the seatbelts to secure them in place.
The one piece of feedback consistently given to us this year has been not to plan to move on everyday . You will simply spend all your time packing up and driving. Ideally plan to spend at least 2 nights in each new place.
We have an unlimited mileage policy
We are located just by the M90 J7 near Kinross. Just a minute from the motorway .
Edinburgh airport is our closest airport around 35 minutes drive, with Glasgow airport just over an hour away. Our closest train station is Inverkeithing on the East Coast main and around 20 minutes drive. A taxi from Edinburgh airport is approx £65 and from Inverkeithing train Station around £30/£35.
We are unable to arrange an airport transfer, but can give you details of a private transfer company, or local taxi numbers. Uber is usually the cheapest option .We can send you the link for “What3words” this will allow you find us very easily using the “What3words”app which is free & you will need to download. It allow you to precisely find our location, it maybe a good idea to share this with your driver.
Standard pick up time is 14.00hrs and return is 10.00 hrs.
What will I find inside
The kitchen is fully equipped and you should not need to bring anything with you . Provided are cutlery, crockery, glasses, wine glasses, pans, oven trays, chopping board, colinder, kettle, utensils, corkscrew, bottle opener, salad bowl, kitchen roll, washing up liquid, foil, tea towel, sponge, surface spray . There is also a torch , and small first aid kit . All our kitchen equipment is designed for motorhome use , please do not bring any glass with you and it more than likely get broken when driving .
No there is no microwave or electric toaster . ( Toast can be made under the grill ).
Electrical appliances will only work if you are hooked up to external power unless they are a specific 12v appliance. Motorhomes have delicate electrical systems and we don’t recommend hairdryers , electrical kettles etc as they require a large electrical load and often can trip fuses (unless they are 12v) If possible try to use normal hairdryers in the campsite facilities.
Yes all the motorhomes have USB points .
Yes we provide an outdoor table and camping chairs.
Yes all the motorhomes have flyscreens fitted on the windows and habitation area door.
Yes all the motorhomes apart from Gemini have a TV. The TV’s will require re-tuning each time you are in a new location and often when you are in a remote location in Scotland you will not pick up a signal. Casseopia and Pegasus have smart TV’s that can be connected to your phone with blue tooth if you have a 4G service .
All our motorhomes except Gemini have a 4 cycle bike rack with a weight limit of 160Kg. If bringing electric bikes only two will fit on the rack due to the limit. All the motorhomes apart from Gemini have large garage areas with room for equipment . ( Casseopia garage is not as large as the other motohomes )
No we don’t hire bikes, but we are close to Loch Leven Cycles who rent bikes, and offer Stravaig customers a discounted rate. Electric bikes can be rented in Pitlochry and Aviemore .
Yes we have a limited amount of Paddleboards and a 2 man inflatable Kayak .
All our motorhomes are fitted with heat arms, carbon monoxide alarms, a fire extinguisher and a small first aid kit. On each turnaround the vehicles are all given a full safety inspection where tyres, oil level, ad blue and fluids are all checked and replenished.
All our motorhomes go though a yearly independent habitation and gas check.
Yes, we allow four hours between turnarounds for our motorhomes to be fully cleaned and sanitised.